Harvard Graduate School of Design | Fall 2017
Deployable Surfaces: Dynamic performance through multi-material architectures
Team | Kevin Chong , Eliza Pertigkiozoglou, Carla Saad, Anne Stack
Instructors | Chuck Hoberman, Jonathan Grinham
Harvard Graduate School of Design | Fall 2017
Deployable Surfaces: Dynamic performance through multi-material architectures
Team | Kevin Chong , Eliza Pertigkiozoglou, Carla Saad, Anne Stack
Instructors | Chuck Hoberman, Jonathan Grinham
Harvard Graduate School of Design | Fall 2017
Deployable Surfaces: Dynamic performance through multi-material architectures
Team | Kevin Chong , Eliza Pertigkiozoglou, Carla Saad, Anne Stack
Instructors | Chuck Hoberman, Jonathan Grinham
NODE
reimagining emergency
response for resilient
cities
NODE
reimagining emergency
response for resilient
cities
NODE
reimagining emergency
response for resilient
cities
FLUX
Reimagining the passenger experience
at security
Overview.
Flux is a system that integrates security screening throughout the passenger’s journey from the point they access the airport until they reach the gate.
Advisors
Allen Sayegh | Harvard Graduate School of Design
Rob Howe | Harvard School of Engineering & Applied Sciences
Independent Design Engineering Project
5.8 hours Average Travel Time
2.7 hours Average Flight Time
3.1 hours Average wait Time
Source: https://www.iata.org/pressroom/pr/Pages/2013-12-30-01.aspx
IATA | International Air Transport Association
Air travel is a dreamy experience for many people around the world. However, an in-depth look at data reveals that the average wait time in airports exceeds the average flight time.
According to the International Air Transport Association (IATA), 7.8 billion passengers are expected to travel by 2036, which is approximately double the number of passengers traveling today.
Efforts to improve airport efficiency have focused on reimagining the passenger journey to provide a pleasant experience, including a smoother flow throughout the different stages that a traveler passes through in airports. None of these initiatives include the passenger’s experience at security as a component of the overall flow.
Framework.
Throughout the research process, a survey examining the quality of the passenger’s experience in airports at each phase was conducted. 106 people responded to the survey and approximately 21% of the respondents expressed their discomfort at security screening.
In order to understand the problem thoroughly, a question addressed what specifically is annoying people in the screening process and the highest ratios were scored by the long wait lines and the unpacking process.
The journey of a traveler is coupled by a waiting process in airports due to bottlenecks at different phases.
Experiences differ by nationality, traveling class and possibility of acquiring services but many pain points at security screening arise , leading to bottlenecks which might delay the arrival to the airplane in addition to increased stress
Variation of routes used between First time traveler and an experienced traveler
Airlines Challenges
Airports Challenges
Looking at the airport infrastructure, Security Screening Checkpoints are usually located at the airside-Landside intersection
How might we minimize the wait time
and enhance the passenger's experience at security?
How to address the wait time ?
The main aim of the strategy is to decentralize the bottleneck by providing people moving
surfaces before the start of the line where passengers can unpack while waiting for their turn.
Flux is a system that integrates security screening throughout the passenger’s journey from the
point they access the airport until they reach the gate. The system helps passengers stay in
contact with the various stakeholders from airport operations, airlines, and security in order to
provide an enhanced and optimized experience.
Proposed Solution
Towards a decentralization of the waiting line by providing passengers the possibility of unpacking while in motion
How does Flux work?
Study model 1
carry-on luggage located at the bottom
Study model 2
carry-on luggage located at the top
User Testing Based on 3 scenarios
7 people tested the prototypes following a randomized order of the scenarios
Findings
1:30 - 2:00min
Average unpacking Time per person
30s
Average Time to move the bins
from flux to the divesting table
Simulation using the PTV vissim to measure the length of wait time
in Bostan Logan Airport, Terminal A at peak time
Conceptual Exploration
Body screening while in motion using Terahertz Technology
Spatial design reflecting body posture
Studies on imaging, different body postures & blind spots
Key Takeaways
-
A thorough qualitative and quantitative research is the soul essence of identifying pain points.
-
It's always important to define the success metrics of a system while solving a problem.