Harvard Graduate School of Design | Fall 2017
Deployable Surfaces: Dynamic performance through multi-material architectures
Team | Kevin Chong , Eliza Pertigkiozoglou, Carla Saad, Anne Stack
Instructors | Chuck Hoberman, Jonathan Grinham
Harvard Graduate School of Design | Fall 2017
Deployable Surfaces: Dynamic performance through multi-material architectures
Team | Kevin Chong , Eliza Pertigkiozoglou, Carla Saad, Anne Stack
Instructors | Chuck Hoberman, Jonathan Grinham
Harvard Graduate School of Design | Fall 2017
Deployable Surfaces: Dynamic performance through multi-material architectures
Team | Kevin Chong , Eliza Pertigkiozoglou, Carla Saad, Anne Stack
Instructors | Chuck Hoberman, Jonathan Grinham
NODE
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reimagining emergency
​
response for resilient
cities
NODE
​
reimagining emergency
​
response for resilient
cities
NODE
​
reimagining emergency
​
response for resilient
cities
AEO Test Center
An Accessible Experience for disabled students
Overview.
Team
The AEO Test Center is a Service design pilot for students who have cognitive and physical challenges to assure the best environment to take their tests on campus.
JC Miller
Petra Hartman
Carla Saad
The Harvard Accessible Education Office
Framework.
The Story
The Accessible Education Office (AEO) at Harvard College ran a pilot project, in 2019-2020, with the aim of centralizing the administration of midterm exams for students with disabilities in one testing facility.
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This new service design emerged from the necessity of providing students with a suitable environment to perform at their best while taking their tests. This service takes the load of coordinating individual accommodations per student of the faculty's plate.
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Workflow & Accommodations
How might we secure individualized accommodations for disabled students efficiently?
Personas.
Studies of personas and barriers
Users: Students with Physical & Cognitive Challenges
As our users have diverse profiles, it was crucial to define our personas per disability to frame the possible ways of providing human-centered solutions.
Journey Mapping
Painpoints
While looking at the steps that each stakeholder goes through, we identified pain points at check-in for students as well as efficient tracking for proctors. Those instances cause delays and increase the stress level for students before taking their tests.
Design.
Check-in: Students' screens
The check-in new design takes into account the barriers of every student and leverages the use of their own devices as the settings would be already customized for their comfort. The solution integrates text-to-speech and speech-to-text, to assure a more accessible flow for users.
Proctors' screen
Benchmarking
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We conducted 6 in-depth interviews with other higher education institutions to assess the effort done within this space and to capture some of the lessons' learned by other schools.
Key Takeaways
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Designing for a service design with accessibility as its core essence overarches physical and digital interventions to provide holistic solutions for users.
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Digital Accessible tools are a necessity in higher education to help students with disabilities to perform at their best.